Privacy Policy — velobet

1. Information We Collect

velobet collects personal data that is necessary to provide a safe, reliable, and compliant online betting and gaming platform to players in Bangladesh. We collect information in the following ways: directly from you when you register an account or interact with the platform; automatically when you use the velobet website or mobile interface; and from third-party service providers where this is necessary for payment processing or identity verification.

1.1 Registration and Account Data

When you create a velobet .club account, we collect the following personal information:

• Full legal name — as it appears on your official identification document
• Date of birth — to verify that you meet the 18+ age requirement
• Bangladesh mobile number — used for account verification, OTP delivery, and transaction notifications
• Email address — used for account communications, security alerts, and promotional messages (where opted in)
• Residential address — collected during KYC verification, including district and division within Bangladesh
• National Identity Card (NID) number — collected as part of mandatory identity verification
• Username and password — your chosen login credentials, stored in hashed form

1.2 Payment and Transaction Data

To process deposits and withdrawals in BDT, velobet collects transaction-related information including: the mobile wallet number associated with your bKash, Nagad, Rocket, or Upay account; the last four digits of any Visa or Mastercard used for deposits; transaction reference numbers; deposit and withdrawal amounts; and timestamps of all financial transactions. Full mobile banking PINs and complete card numbers are never stored on velobet servers.

1.3 Identity Verification Documents

As part of the Know Your Customer (KYC) process, velobet may collect scanned copies or photographs of government-issued identity documents including your National Identity Card, passport, or driving licence. These documents are stored in encrypted form and accessed only by the velobet compliance team for the purpose of identity verification.

1.4 Usage and Behavioural Data

When you use the velobet platform, we automatically collect certain technical and behavioural data, including: your IP address and approximate geographic location; device type, operating system, and browser version; pages visited, games played, bets placed, and session duration; clickstream data and navigation patterns; and error logs generated during your session. This data is used to improve platform performance, detect fraud, and personalise your experience.

2. How We Use Your Information

velobet uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and the provision of services to players in Bangladesh. We do not use your data for purposes that are incompatible with those stated below.

2.1 Responsible Gaming Use

velobet uses player behavioural data — including betting frequency, session length, deposit patterns, and self-exclusion history — to monitor for indicators of problem gambling. Where such indicators are identified, the platform may intervene by displaying responsible gaming messages, imposing temporary account restrictions, or contacting the player directly. This use of data is a core part of our commitment to player welfare and is conducted in the player's interest.

2.2 Marketing Communications

velobet will only send promotional emails, SMS messages, or push notifications to players who have explicitly opted in to receive such communications during registration or through their account settings. Promotional messages may include information about new games, seasonal promotions (such as Eid offers or BPL cricket betting promotions), deposit bonuses, and platform updates. Players may withdraw their consent to marketing communications at any time by contacting support@velobet.

3. Sharing of Personal Data

velobet does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

3.1 Payment Service Providers

To process BDT deposits and withdrawals, velobet shares necessary transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card processing networks (Visa, Mastercard). The data shared with these partners is limited to the information strictly required to complete the transaction and is governed by each provider's own privacy and security standards.

3.2 Identity Verification Partners

velobet may engage third-party identity verification services to assist with KYC checks. In such cases, identity document images and personal details are shared with the verification provider solely for the purpose of confirming your identity. These providers are contractually bound to process data only as instructed by velobet and to maintain appropriate security standards.

3.3 Game Content Providers

The velobet platform integrates games from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as bet amounts and game outcomes) for the purpose of game operation, RNG auditing, and technical support. Personal identifiers such as your name or NID are not shared with game providers.

3.4 Legal and Regulatory Disclosure

velobet may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law, court order, or where velobet has a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, velobet will disclose only the minimum data necessary to fulfil the legal obligation.

4. Cookies and Tracking Technologies

The velobet website and platform use cookies and similar tracking technologies to ensure correct functionality, remember your preferences, analyse usage patterns, and deliver a consistent experience across sessions. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information about your preferences and session state. Cookies do not contain executable code and cannot be used to access other data stored on your device.

4.2 Types of Cookies Used by velobet

4.3 Managing Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block cookies entirely, delete existing cookies, or receive a notification before a new cookie is set. Please note that disabling essential cookies will prevent you from logging in to your velobet account and will impair core platform functionality. Instructions for managing cookies in common browsers are available in the help documentation of your browser.

velobet does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements outside of the velobet platform.

5. Data Security Measures

velobet implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and velobet servers is encrypted using industry-standard TLS 1.2 or higher. This applies to login sessions, deposits, withdrawals, and all account management actions.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong cryptographic algorithm before storage, meaning even velobet staff cannot read your password.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA, which requires a one-time PIN delivered to your registered Bangladesh mobile number for every new device login.
• Encrypted Document Storage: KYC identity documents uploaded to velobet are stored in encrypted form in access-controlled storage systems. Encryption keys are managed separately from the encrypted data.
• Firewall and Intrusion Detection: The velobet infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring to identify and respond to threats in real time.

5.2 Organisational Security Controls

Access to player personal data within velobet is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific categories of personal data are granted that access. All staff with access to personal data are trained in data protection obligations and are bound by confidentiality agreements. Access rights are reviewed periodically and revoked immediately upon change of role or departure.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, velobet will notify affected players by email to their registered address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps taken or planned to address the breach and mitigate its effects. Players are encouraged to keep their registered email address current to ensure they receive any such notifications promptly.

6. Data Retention Policy

velobet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The retention periods below reflect standard practice for an online gaming platform serving players in Bangladesh.

Once the applicable retention period has elapsed, velobet will securely delete or anonymise the relevant personal data so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

6.1 Dormant Account Data

For accounts that have been dormant for 12 months or more with no login, deposit, withdrawal, or bet activity, velobet will send a notification to the registered email address. If no response is received within 30 days, the account may be closed and data retention will transition to the post-closure retention schedule set out in the table above.

7. Your Privacy Rights

As a velobet player, you have the following rights with respect to your personal data. These rights may be exercised at any time by contacting support@velobet with the subject line "Privacy Rights Request". velobet will respond to all valid requests within 30 days.

7.1 Right of Access

You have the right to request a copy of all personal data that velobet holds about you. Upon receipt of a verified access request, velobet will provide a summary of your data in a readable format within 30 days. Identity verification will be required before any data is released to ensure the request is genuine and to protect against unauthorised data disclosure.

7.2 Right to Rectification

If any personal data held by velobet is inaccurate or incomplete, you have the right to request that it be corrected. This applies to registration details such as your name, email address, or date of birth. Please note that corrections to identity-linked data (such as NID number or name) may require re-submission of identity documents before the change is applied.

7.3 Right to Erasure

You may request the deletion of your personal data from velobet systems. This right is subject to overriding legal retention obligations — for example, transaction records that must be retained for 7 years under financial compliance requirements cannot be deleted before that period expires. Where deletion of all data is not possible, velobet will delete all data that is not subject to a mandatory retention obligation and will inform you of any data that must be retained and the reason for its retention.

7.4 Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing purposes. Upon receipt of such an objection, velobet will immediately cease all marketing communications to the relevant player. This does not affect the receipt of transactional communications such as deposit confirmations, withdrawal notifications, or security alerts.

7.5 Right to Data Portability

Where velobet processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible. To exercise this right, contact support@velobet specifying the data categories you wish to receive.

8. Contact and Policy Updates

velobet is the data controller for all personal data collected and processed through the velobet platform. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which your personal data is handled, please contact the velobet data protection team using the details below.

8.1 How to Contact Us

All privacy-related enquiries should be directed to the velobet support team at support@velobet. Please use the subject line "Privacy Enquiry" to ensure your message is routed to the correct team. Support is available 24 hours a day, 7 days a week, and all communications are conducted in English. The typical response time for privacy enquiries is within one business day.

8.2 Updates to This Privacy Policy

velobet reserves the right to amend this Privacy Policy at any time. When material changes are made, the updated policy will be published on this page with a revised effective date. For significant changes that affect how we use your personal data, velobet will notify registered players by email to their registered address at least 7 days before the changes take effect. Continued use of the velobet platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

8.3 Governing Law

This Privacy Policy is governed by the laws applicable in Bangladesh. Any disputes arising from or related to the collection, use, or protection of personal data by velobet shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh. This policy is written and published in English, which is the authoritative version for all interpretive purposes.